Shipping & Handling Policies:
Once again, new rates and requirements are in effect. There is no longer a Domestic First Class Package or Parcel service as they have been replaced by Ground Advantage.
There are now new requirements in international mail including HARMONIZED SYSTEM CODES on package contents for customs. We will be exploring options and techniques in the next few weeks.
There are significant increases in rates. We can run a rate simulation and come up with a shipping estimate if you will provide us with the total amount of your order, destination, and shipping method including desired insurance, if any. Several delivery options may not be available to all destinations.
This site will offer you available delivery options at the time your order is placed when you will be able to choose the appropriate method. If the desired method is not available, we will so advise. Excess insurance and/or other fees will be assessed and invoiced at the time the final S&H charges are calculated.
We apologize for the significant increases in shipping and handling charges and the frequent policy changes by USPS. Unfortunately, the new USPS policies and rates have forced us to pass along these fees to our customers. Any deviation from these rules will be at your risk. We will not discount shipping and handling fees.
All orders will be sent AT YOUR RISK. In other words, our responsibility ends once the packet is placed with the US Postal Service. We recommend a safe method of shipment with insurance if you are concerned.
There are currently delays to many international destinations due to COVID as well as several countries to which mail will not be delivered. Please check your postal offices for the latest updates.
We offer several options in order to partially circumvent this problem. Various postal rules may affect the actual availability of the methods chosen. The following shipping options are currently available (if insurance is desired, we will bill you for the insurance fees dependent on the amount desired; additionally if you choose a shipping method not available per USPS regulations, we will so advise):
DOMESTIC
Ground Advantage - carries a tracking number, but no insurance
Ground Advantage with Insurance - as above, but with insurance
Priority Mail and Priority Mail with Insurance
Express Mail and Express Mail with Insurance
Media Mail
For educational material only such as books, CD's, and other media. No other type of item may be included in the package.
Insurance: If you desire insurance for your shipment, we will bill you for additional insurance fees.
INTERNATIONAL
We are now using a shipping service with a separate international sorting facility than the USPS. Please ensure that you include your telephone number with your payment and shipment information as it is required for customs clearance.
International First Class Package (now called Global Post) - carries a tracking number, but no insurance. Electronic tracking is only available to E-USPS DELCON INTL destination countries (https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International). Maximum value of shipment is $400. Customs form will indicate a value not exceeding this amount. NOTICE: Tracking is unreliable or not available to most destinations. The full USPS tracking and insurance are only available for higher class (more expensive) options.
Orders to CANADA: There may be significant delays in delivery due to Canadian customs and duties. If you wish us to prepay these fees/taxes, please so indicate in your order. We will bill you an additional $10 to hopefully avoid this delivery delay.
Orders to CHINA: Henceforth, only Priority Insured and Priority Express Insured will be available. Exceptions will be considered on a case-by-case basis.
International Priority and Priority with Insurance. Insurance is available, but will be limited dependent on destination.
International Priority Express and Priority Express with Insurance
Global Express
Insurance: If you desire insurance for your shipment, we will bill you for additional insurance fees.
Registered Mail - No Longer Available for mail containing merchandise.
Customs duties, VAT and other assessments are the responsibility of the recipient. If there are specific instructions for the shipping and customs forms, please so advise. For those of you paying through PayPal, please be advised that we WILL NOT comply with with requests for ridiculously low valuations in order to avoid customs duties. If you insist on these lower valuations, we require a statement from you absolving us of any responsibility for non-delivery and that no claims will be made to PayPal; otherwise, please remit payment through other means (i.e.: bank wire).
Overseas orders are sometimes delayed, lost or returned for a variety of reasons. Fees for additional services are extremely expensive and must be manually calculated.
Customized shipping and handling is available. We will be happy to research and quote on other shipping methods, insurance, and customs requirements.